SHIPPING POLICY

1)The purchase of alcohol by persons under the age of 21 is prohibited by law. You must be at least 21 years of age to purchase wine or spirits. By placing an order through our website, you are representing yourself to us as at least 21 years of age and that the person to whom it is being shipped is at least 21 years of age. We reserve the right to ask for proof of identity before processing an order.

2)Title to the wine you order passes to you as soon as it leaves our doors; it is up to you to know the relevant laws in your state.

3)An adult signature with proof of age verification is required at time of delivery. Please be aware that someone over the age of 21 must be available to sign for the package. If no one is available at the time of delivery, the package will not be left. We cannot ship wine to PO Boxes or APO addresses.

RETURN AND REFUND POLICY

Insurance / Damaged Items

For insurance purposes, we need proof of the damaged items. We need clear pictures of the sealed neck of every bottle which is claimed as damaged. No exceptions!

If there are multiple bottles, we need a picture of individual bottles and another picture of all the damaged bottles together in one picture.

If the charge is disputed as damaged / defective item, we need the same proof as mentioned above.

Cancellations

If you request a cancellation or a refund for an order that has not shipped or ready to ship that consists of any special ordered items, there will be a charge of 15% restocking fee as those special items are non-returnable to our suppliers. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable unless a wrong item is sent to you.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable unless a wrong item is sent to you.

All items have 14 days returned window from the purchase day. add 7 days more during a Holiday.

Vintage Substitution

In most cases all our products and inventory are updated. However, from time to time vintages change fast. We reserve the right to update the vintage to the newest vintage for any wines that are valued less than $20.

Delivery Attempt

It is the Customer's responsibility to be present at the time of delivery for an adult signature. If no one is available to receive the package, a subsequent attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to our shop. The Customer will be required to incur the cost of shipping and handling, regardless of the Customer deciding to cancel the order.

If you have any additional questions - please send us an email at wineperfectforus@gmail.com or call us at (845)5629445